Effective Date: June 12, 2026
Below are answers to the most common questions. For anything else, please contact us at info@whitehouseblackmarket.lol.
Orders & Shipping
Q: Do you ship outside the United States?
A: No. We ship exclusively to addresses within the 50 United States and Washington, D.C. We do not ship to U.S. territories, PO boxes, APO/FPO addresses, or any international destinations.
Q: How much does shipping cost?
A: Free standard shipping on every order, with no minimum purchase. No promo code is needed.
Q: How long does it take to receive my order?
A: Handling time: 1‑3 business days. Transit time: 3‑7 business days after dispatch. Total estimated time: 4‑10 business days. You will receive a tracking number via email once your order ships.
Q: Can I change my shipping address after placing an order?
A: Contact us immediately at info@whitehouseblackmarket.lol. If your order has not yet been processed, we may be able to update the address. Once shipped, we cannot redirect the package.
Q: My tracking says “Delivered” but I didn’t receive the package. What do I do?
A: First, check with neighbors or around your property. If still missing, contact the carrier directly to file a claim. We are not responsible for stolen packages after delivery, but we can help you with carrier contact information.
Returns & Refunds
Q: What is your return policy?
A: You have 30 calendar days from delivery to return an item. Items must be unused, unworn, with original tags. Free return shipping and no restocking fee. See full Return & Refund Policy.
Q: How do I start a return?
A: Email info@whitehouseblackmarket.lol with your order number and the item(s) you wish to return. You will receive a prepaid return shipping label and instructions within 2 business days.
Q: How long does a refund take?
A: After we receive and inspect your return (typically 3‑5 business days), we process the refund within 5‑7 business days. PayPal refunds appear within 24 hours; credit card refunds may take an additional 3‑7 business days depending on your bank.
Q: I received a damaged or wrong item. What should I do?
A: Contact us within 14 calendar days of delivery at info@whitehouseblackmarket.lol with your order number and clear photos. We will send a free return label and either issue a full refund or send a replacement at no cost.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and PayPal. We do not accept American Express, Discover, checks, or COD.
Q: Do you charge sales tax?
A: Yes, where required by law. Sales tax is calculated at checkout based on your shipping address and is automatically applied for states where we have a physical presence or economic nexus (e.g., NY, CA, TX, IL, etc.).
Q: Is my credit card information secure?
A: Absolutely. All transactions are processed over HTTPS with TLS 1.2+ encryption. We are PCI DSS Level 1 compliant and do not store full credit card numbers on our servers.
Account & Privacy
Q: Do you sell my personal information?
A: No. We never sell, rent, or trade your personal information to third parties. See our Privacy Policy for full details.
Q: How do I delete my account or personal data?
A: Email info@whitehouseblackmarket.lol with “PRIVACY REQUEST – DELETE” in the subject line. We will process your request within 45 days, as required by law.
Miscellaneous
Q: Do you offer gift cards?
A: Not at this time. We will announce gift cards on our website if they become available.
Q: Can I cancel my order?
A: Yes, at no charge before it ships. Email info@whitehouseblackmarket.lol with “CANCEL” and your order number. Once shipped, the standard return policy applies.
Q: How do I contact customer service?
A: Email info@whitehouseblackmarket.lol or call +1 503-307-7517 during business hours (Mon‑Fri, 9 AM – 6 PM ET). We respond to emails within 1‑2 business days.