Last Updated: June 12, 2026
Our Commitment
Whitehouse Blackmarket is committed to ensuring digital accessibility for all people, regardless of disability or technology. We strive to provide an inclusive, user‑friendly experience that allows every visitor to browse, select, and purchase products with ease.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological impairments.
Current Accessibility Features
We have taken the following measures to improve accessibility on our website:
- Semantic HTML structure – proper heading hierarchy (H1‑H6), lists, and landmarks
- Keyboard navigation – all interactive elements (menus, buttons, forms) can be accessed using Tab, Enter, and Space keys
- Alternative text for all meaningful images and icons
- Sufficient color contrast (minimum 4.5:1 for normal text, 3:1 for large text)
- Resizable text – you can zoom up to 200% without loss of content or functionality
- Consistent navigation – same layout and labeling across all pages
- Clear error messages and form field labels
- Descriptive link text (avoiding “click here”)
- Support for screen readers (tested with NVDA and VoiceOver)
Known Limitations
While we strive for 100% accessibility, some third‑party components (such as the PayPal payment pop‑up) may not be fully accessible. We are actively working with these vendors to improve compatibility.
Ongoing Efforts
We regularly audit our website using automated tools (e.g., WAVE, axe) and manual testing with keyboard‑only navigation. We also incorporate accessibility feedback into our development cycle.
Need Help? Contact Us
If you encounter any accessibility barrier while using our website – or if you need assistance placing an order, completing a return, or accessing any policy – please contact us:
- Email: info@whitehouseblackmarket.lol (put “Accessibility” in the subject line)
- Phone: +1 503-307-7517 (Monday‑Friday, 9 AM – 6 PM ET)
- Mail: 432 4th Street, Brooklyn, NY 11215, United States (Attention: Accessibility Coordinator)
We will acknowledge your accessibility request within 2 business days and work to resolve the issue as quickly as possible, typically within 10 business days.
Formal Complaints
If you believe we have not adequately addressed an accessibility concern, you may file a formal complaint by email to info@whitehouseblackmarket.lol with “Accessibility Complaint” in the subject line. We will investigate and respond within 15 business days.
Future Improvements
We are committed to maintaining and improving our accessibility. This statement will be reviewed and updated at least once per year, or whenever significant changes are made to our website.